Effective Date: 3rd February 2025
At 3Lite, we strive to ensure customer satisfaction with our lighting products. If you are not completely satisfied with your purchase, we offer a return and refund policy as outlined below.
1. Eligibility for Returns
You may return an item if:
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The product is defective or damaged upon arrival.
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The product is different from what was ordered.
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The return request is made within 3 days of delivery.
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The product is unused, in its original packaging, and includes all accessories and documentation.
2. Non-Returnable Items
Certain items are not eligible for return, including:
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Customized or personalized products.
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Items purchased on clearance or final sale.
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Products damaged due to customer mishandling.
3. Return Process
To initiate a return, follow these steps:
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Contact our customer support team at info@3lite.in within the eligible return period.
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Provide your order details and reason for return.
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Our team will review the request and provide return shipping instructions.
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Ship the product back to us in secure packaging.
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Once received and inspected, we will process the refund or replacement.
4. Refund Policy
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Refund Method: Approved refunds will be issued to the original payment method within 7 business days.
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Partial Refunds: If the returned product is not in its original condition, we may provide a partial refund.
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Shipping Fees: Return shipping costs may be the responsibility of the customer unless the return is due to our error.
5. Exchanges
If you received a defective or incorrect product, we offer exchanges at no additional cost. Contact us to arrange a replacement.
6. Cancellations
Orders can be canceled before they are shipped. Once shipped, standard return procedures apply.
7. Contact Us
For any questions regarding returns and refunds, reach out to: 3Lite
Email: info@3lite.in